Privacy overview
Zoome Casino collects information needed to operate accounts, process payments, protect players, respond to support requests and meet legal or compliance duties. Privacy also depends on player behaviour: use private devices, keep account details accurate and send documents only through secure official channels. A privacy request may require account verification before sensitive records are changed, because data controls should not become a way for someone else to access or alter an account. Zoome Casino may also retain limited records where required for payment reconciliation, security investigations, self-exclusion, responsible gambling monitoring or legal obligations.
Information we may collect
Account data may include name, email, date of birth, contact details, login records, payment references, game activity, bonus status, device signals and support messages. Verification documents may be requested for age, identity or payment ownership checks.
| Data type | Purpose | Player note |
|---|---|---|
| Account details | Registration, login and support | Keep details current to reduce delays. |
| Payment records | Deposits, withdrawals and ownership checks | Use methods held in your own name. |
| Device and cookie data | Security, preferences and performance | Essential cookies may be required. |
| Responsible gambling records | Limits, exclusions and safer play monitoring | Some records may be retained for player protection. |
How information is used
Data is used to create and secure accounts, process transactions, provide games, manage promotions, detect misuse, support responsible gambling tools and send essential service messages. Some processing remains necessary where payment records, fraud prevention, self-exclusion or legal retention duties apply. Marketing preferences should be separate from essential service messages so players can still receive account and security notices.
Cookies and analytics
Cookies can keep mobile sessions active, remember preferences, measure site performance and support fraud prevention. Players can control some cookies through the browser, although essential account cookies may be required for login and cashier tools. Analytics should be used to understand site performance and account journeys, not to expose private payment details in public reports.
Rights and contact
Players may request access, correction or deletion where applicable law allows. Some records must be retained for payment, security, responsible gambling or legal reasons. Contact [email protected] for privacy questions. Include enough detail for support to identify the account, but wait for a secure upload route before sending documents. If an account has pending withdrawals, disputes or self-exclusion records, some privacy requests may require additional review.